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列印本頁

自動語音訂位服務

24H語音服務、周到又便利

步驟1.開放訂位 步驟2.選擇票種 步驟3.購票注意事項 步驟4.取票注意事項或變更注意事項或退票注意事項 步驟5.購票或退票證明申請

自動語音訂位專線

自動語音訂位專線代表號4066-0000,苗栗地區4266-0000,台東及金門地區4666-0000,馬祖地區及行動電話02-4066-0000

* 以上皆為付費電話,依一般?#24615;?#21450;行動電話費率標準計費。

?#21040;y資訊

?#21040;y提供之服務

  • 乘車票預訂
  • 訂位紀錄查詢
  • 訂位紀錄取消
  • 票價及時刻表查詢
  • 無障礙座位預訂(轉接專人)

?#21040;y服務時間

  • 24小時提供服務

購票資訊及注意事項

訂位受理時間

  • 乘車日(含)前28日凌晨0點開始,至乘車當日發車前1小時為止。(如因特殊事由調整開放時間,本公司將另行公告)。
註:無障礙座位預訂請參閱網站相關說明。
 

銷售票種及數量

  • 本?#21040;y提供預訂之票種包含對號座之全票、孩童票、敬老票及愛心票。
  • 每筆交易紀錄至多可預訂10張乘車票,去回程至多可預訂各5張。
註:1. 敬老票及愛心票限中華民國國籍旅客購買。
2. 團體票及無障礙座位預訂請參閱網站相關說明。

相關注意事項

付款作業

  • 本?#21040;y不提供付款服務,於本?#21040;y完成訂位後,請於付款期限內利用網路訂票?#21040;y、高鐵T Express執行線上付款,亦可至本公司合作之便利商店或車站付款/取票(IVR預訂之訂位紀錄如包敬老票或愛心票者,請逕至車站窗口付款/取票或先完成線上付款後再逕至車站窗口取票)。未於期限內完成付款者,訂位紀錄將不予以保留。
  • 付款期限:
    • 預訂之行程為訂位日起(含)3日後發車者,應於訂位日起(含)3日內完成付款。
    • 預訂之行程為訂位日起(含)3日內發車者,至遲應於乘車日之前1日完成付款。
    • 預訂當日乘車票者,最遲應於列車出發前30分鐘前完成付款。

 

取票須知

  • 本?#21040;y不提供取票服務,請攜帶訂位代號親赴車站售票窗口或與本公司合作之便利商店或?#39640;^高鐵T Express取票。如?#39640;^本?#21040;y訂位且訂位紀錄內含敬老票或愛心票者,僅限車站售票窗口取票。

行?#22871;?#26356;

  • 本?#21040;y不提供行?#22871;?#26356;服務,旅客可使用網路訂票?#21040;y或高鐵T Express變更行程或減少人數。

購票/搭乘證明申請

  • 購買或辦理乘車票退票時,旅客得憑乘車票至售票窗口或服務台開立「購(退)票/搭乘證明單」,一張乘車票限開立一張證明。
  • 經開立「購(退)票/搭乘證明單」之乘車票,如辦理變更或退票時,應繳回原「購(退)票/搭乘證明單」。

退票作業

  • 未付款之訂位紀錄,可於付款期限內使用本?#21040;y取消訂位。
  • 已付款但?#24418;?#21462;票之訂位紀錄,至遲應於列車出發時間前30分鐘前,使用網路訂票?#21040;y、高鐵 T Express 取消訂位,或親赴車站辦理。

身分證字號代碼查詢

身分證字號共需輸入11碼,包含英文字代碼2碼

起訖站代碼查詢

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